Please note : Any reservations booked online have non-refundable processing fees because they are retained by our payment processor (Stripe), even when a reservation is refunded.
Customer Cancellations
Reservations canceled 24 hours or more before your scheduled departure are eligible for a refund of the deposit (not to include the processing fee) or may transfer the deposit to another available trip.
Reservations canceled less than 24 hours before departure, no-shows, or guests who arrive after the boat has departed will forfeit their deposit.
Boat Cancellations
All trips are weather and sea-condition dependent. If Carolina Princess cancels a trip due to weather, sea conditions, mechanical issues, or any other reason, you may choose to:
Receive a refund of your deposit (not to include the processing fee), or
Transfer your deposit to another available trip.
Arrival Time
Please arrive 30 minutes to 1 hour before departure. Fishing locations on the boat are selected on a first-come, first-served basis at the office before boarding. The boat departs promptly at the scheduled departure time and cannot wait for late arrivals.
No-Show Policy
If you do not show up for your scheduled trip or cancel within 24 hours of your scheduled departure, your deposit is non-refundable.
If you need to cancel or modify your reservation, please contact us as soon as possible.
Call: 252-726-5479
Text: 252-269-7153
Our phones are monitored daily between 11:00 AM and 6:00 PM. If you contact us outside of these hours, we will respond as soon as possible during our next business day.
Thank you for choosing Carolina Princess. We look forward to fishing with you!